Conflict Management & Effective Communication
Learn to manage workplace conflicts, communicate effectively, and build stronger professional relationships.
Course Overview
Course Modules Module 1: Understanding Workplace Conflict Topics Covered Sources of Conflict Conflict Styles Workplace Challenges Emotional Triggers Conflict Impact Resolution Principles Module 2: Effective Communication Skills Topics Covered Active Listening Assertive Communication Empathy Non-Verbal Communication Feedback Techniques Professional Conversations Module 3: Conflict Resolution Techniques Topics Covered Problem-Solving Approaches Mediation Basics Negotiation Skills Trust Building Managing Difficult Conversations Collaborative Solutions Module 4: Building Positive Team Relationships Topics Covered Relationship Management Team Trust Respectful Communication Psychological Safety Team Cohesion Workplace Harmony Module 5: Simulations & Practice Topics Covered Conflict Scenarios Role Plays Team Discussions Case Studies Feedback Sessions Improvement Planning Module 6: Final Capstone Project Topics Covered Conflict Analysis Communication Strategy Resolution Planning Stakeholder Engagement Presentation Final Review Capstone Project Resolve a workplace conflict using structured communication and conflict management techniques.
Learning Outcomes
Resolve workplace conflicts constructively.
Improve communication and listening skills.
Build stronger professional relationships.
Manage difficult conversations confidently.
Foster a collaborative and respectful workplace culture.
Prerequisites
Participants should have: -Experience working in teams -Interest in improving workplace communication -Willingness to participate in discussions and role plays
Enterprise Learning
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