Claude for Enterprise: AI Agents, Automation & Business Workflows

Course Overview

Course Modules Module 1: From Chatbots to AI Agents Generative AI vs AI agents Agentic workflows How Claude agents work Human-in-the-loop workflows Agent capabilities and limitations Identifying agent opportunities Module 2: Claude for Enterprise Knowledge Organizational knowledge Document repositories Knowledge retrieval Internal research Policy and procedure workflows Enterprise information management Module 3: Claude Cowork & Workplace Productivity Introduction to Cowork Multi-step knowledge work File-based workflows Research and analysis Creating deliverables Delegating complex tasks Anthropic positions Cowork as a way to extend Claude's agentic capabilities beyond coding into knowledge work across functions such as finance, legal, sales and product. Module 4: AI Workflow Automation Identifying repetitive processes Workflow mapping AI task automation Multi-step workflows Human approvals Exception handling Module 5: Claude for Business Functions HR workflows Finance workflows Sales workflows Marketing workflows Legal workflows Operations workflows Customer support Module 6: Tools, Connectors & MCP Understanding MCP Connecting business tools External data sources APIs and integrations Tool permissions Enterprise workflows Module 7: Building AI Agents Agent design Task planning Tool use Context management Agent instructions Multi-agent workflows Testing agents Module 8: AI Governance & Security Data access Permissions Privacy Auditability Human oversight Prompt injection Agent risks Anthropic emphasizes that agentic systems introduce new risks because they can take actions with less direct human oversight, making governance and containment important parts of enterprise deployment. Module 9: Measuring AI ROI Productivity measurement Time savings Cost reduction Adoption metrics AI utilization Business impact ROI frameworks Module 10: Enterprise AI Agent Capstone Capstone Project Design an AI-powered business workflow for a real organizational process, including: Business problem Workflow Claude role Tools/integrations Human approvals Governance KPIs ROI

Learning Outcomes

Prerequisites

Basic understanding of business processes and AI Learn how to transform repetitive business processes into AI-powered workflows using Claude, Cowork, integrations, tools and agentic approaches.